Richmond Consumer Freelibrary Broadcast Group understands the concern of its visitors about
how we will use their personal information. We are committed to maintaining
we treat information you share with us, how we use it, and what we share
with others. We hope you will take this into consideration in determining
what information you share with us and whether you will “opt in” to
our program of sharing information.
information about you and your complaint for many reasons. Obviously,
we need to be able to reach you if there are any questions, follow-ups,
or other communications which would help resolve your complaint or help
others with similar complaints. Also, we need to know as much as we
can about your complaint to be able to assist in its getting resolved.
We should also have other information which may help us suggest other
ways of helping you as a consumer get satisfaction; we may be able to
suggest other sources of help or another way of getting the goods or
services you wanted if you do not get an adequate resolution to your
complaint. Finally, some information about you is combined with information
about other users to develop statistical information; we use this statistical
information to improve our service or to lower its cost by sharing the
information with our marketing partners.
WHICH PERSONALLY IDENTIFIES YOU (YOUR NAME, ADDRESS, EMAIL, ETC.) WILL
NOT BE SHARED WITH ANYONE ELSE WITHOUT YOUR PERMISSION. We will need
to share some of that information with the company about whom you are
complaining if you want to be able to have your complaint resolved.
Also, if you have come to CFB through a media affiliate, we will have
to share the information with it if a news story develops from your
complaint. On the “Complaint Form”, you are asked to give your permission
for us to share that information with the other side and the television/radio
circumstances may arise which would make sharing your personal information
appropriate; if we do not already have your permission to share the
information, we may contact you later if we think it would be advisable.
courts and other governmental agencies have the power to require us
to give out certain information even without your permission; under
those circumstances, we will comply with the orders of proper legal
authorities (and we do not normally fight such compliance once a subpoena
or other legal document is served on us).
ASK US TO SEND AN ACTION LETTER ON YOUR BEHALF, THE RECIPIENTS OF THAT
LETTER WILL HAVE CERTAIN PERSONAL INFORMATION ABOUT YOU. The person
you are complaining about needs that information in order to address
the situation. Anyone to whom you ask us to send a copy of the Action
Letter will also have the same information. That information is being
given out by your asking for an Action Letter, and we cannot control
what happens to that information once someone else is given access to
If a complaint
is posted on our bulletin board, all the information in the posting
becomes public. We do not include the information which identifies you
in what we post on the bulletin boards. However, if you write in your
complaint information which is personal to you or which identifies you,
it will become public. While we reserve the right to remove from the
bulletin boards anything which might be libelous, obscene, or otherwise
inappropriate, we do not edit the postings. If there is something in
the information you provide which you do not the rest of the world to
know, it is up to you to edit your messages.
other websites, we collect certain information concerning our users
and the way our site is used. We need to collect information about you
– name, address, email address, etc. – and who and what you are contacting
us about so we can either prepare the Action Letter for you or post
your complaint on our bulletin board; we also have to keep our media
partners informed about what is happening so they can assist in getting
complaints resolved. To help us improve our service, we also want to
know how you reached our site (i.e. your referring domain name) and
what particular part of our site you visit; we also collect information
about who and what you are complaining or commenting about.
the information we collect is combined with information about other
users in order to develop statistics which are useful to us or to our
marketing partners, advertisers, media affiliates and other people.
This “aggregate data” will not include information which identifies
you personally. Rather, it is collective information which may be useful
to identify trends or patterns (e.g. a problem which may affect more
than one person), to point out changes we can make to focus in on the
needs of our visitors, to target our advertising, and to find out about
consumer attitudes. When we develop aggregate data for use by anyone
other than CFB and its media affiliates, there is no personal data about
you given out.
have heard about internet “Cookies”; most internet sites you visit use
these cookies. Cookies store small amounts of date on your computer
about your visit to our site. These are a way we can identify you when
you are visiting our site and how you use it. A cookie will permit us
to customize the content you see on our site so you will get information
which is important or interesting to you. Cookies do not contain any
personally identifiable information about you but only give information
about your preferences. If you do not like cookies, you have the option
of removing them by taking them off your web browser.
third parties may want to reach you to offer goods or services or to
find out more about your complaint. Other than the media partner and
the company to whom an Action Letter is sent (or people to whom you
direct us to send copies of the Action Letter), we will not give out
your personal information or send you third party material without your
permission. Sometimes this may be useful to you (e.g. a lawyer suing
the company you have had a problem with may want to include your information
in the lawsuit, which may help get your problem addressed). If you want
to give us permission to have other people contact you, please use the
“opt-in” option on the complaint form.
still have any questions about our use of your information, contact
us at www.richmondfreelibrary.org.